「品質」を読む Vol.54, No.4, 2024（英訳目次）

Message from Head of Cyubu Branch	Motoshi NAKAMURA	3
The Role of Quality Control and Quality Assurance
Message from Head of Kansai Branch	Kunihiro MORIMOTO	4
Expectations for JSQC Activities to Promote Digital Transformation
Overview of the Lecture
Current Status and Prospects of New Drone Business	Yoshiyuki NASU	5
Develop Technical Personnel Who Can Think and Make Decisions Based on Facts	Masamori IHARA	9
The KOBELCO Group’s Efforts for Quality：KOBELCO TQM Activities	Fusaki KOSHIISHI	13
Practical Recommendations for Effective Problem Solving：Four Toyota-inspired Approaches for Daily Work	Shintaro FUJIHARA	20
Lecture Summary Special lecture Survey Results and Current Status of Quality Control	Yousuke IBARAKI/ Masashi SAWADA	26
Reportage
The 180th Symposium	Toru KAISE	30
The 182nd Symposium	Chisato KAJIHARA	33
The 135th Technical Conference	Kenji KURIMOTO	37
The 1st JAQ Symposium	Hiroe TSUBAKI/ Motohisa HIRONO/ Nobutake OKU/ Masahiro HIRAKAWA/ Masami ANZUI/ Hiroyasu IIZUKA/ Jun ARAKI	41
Survey and Field Study Paper
An Expanded Service Quality Measure of SERVPERF	Yi ZHANG/ Takeshi NAKAJO	56
A Cross-cases Analysis on the Relationships between Human Inappropriate Behaviors,Local Factors and Organizational Factors of Aircraft Accidents	Rui ZHU/ Takeshi NAKAJO	67
A Method to Understand the Customers’ Needs for a Product Based on Their Behaviors on EC Sites	Takeshi NAKAJO/ Takato HAGIWARA	80