| Message from Vice President |
| Virtue for Quality |
Hiroe TSUBAKI |
3 |
 |
| Features〔Keeping Up with Changes from Customers’ Viewpoints〕 |
| Introduction to the Feature |
Yoshihisa MATSUDA |
4 |
| Keeping Up with Changes from Customers’ Viewpoints |
Yoshinori IIZUKA |
7 |
Correspondence to Change in Electronic Part Industry
-OKAYA Electric Industries as an Example- |
Tadashi SAITO |
14 |
How to Deal with Changes in Dental Clinic at a Dental Material Manufacturer
-Activities in GC America as an Example- |
Shigeki FUJINO |
21 |
|
| New Arrivals |
| Definitions and Interpretations Management Terms in order to Explain about Japanese Quality |
Kenji MURAKAWA |
24 |
|
| Reportage |
|
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| The 130th Symposium |
Tomoo ISHIKAWA |
30 |
| The 131st Symposium |
Tadashi SAITO |
33 |
|
| Contributed Paper |
|
|
| A Proposal of Trend Analysis Method of Medication Incidents on Work Process Described with Work Elements |
Masataka SANO／
Masahiko MUNECHIKA／
Masaaki KANEKO |
45 |
| Characterization of Single Factor Models through Undirected Independence Graphs and its Application |
Manabu KUROKI／
Souto WATANABE |
55 |
|
| Technical Note |
|
|
| Influences of the Economic Crisis on Customer Attitudes and the Moderating Role of Culture |
Gulimire ABULAITI ／
Takao ENKAWA／
Björn Frank |
69 |
| Quality Report |
|
|
| A System for Supporting Implementation of FMEA at Dispensation Pharmacies |
Shun SHIMAMURA／
Takeshi NAKAJO |
78 |
