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学会誌「品質」
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Copyright (c); 2001 JSQC

学会誌「品質」 | 「品質」目次 | Vol.31, No.2, 2001 (英訳)

Message from Vice President Takeo YAMAOKA 3
Message from Vice President Takao ENKAWA 4
Features Customer Relationship Management that the Customer Principle which supported the Management of the 21st Century was Stared
Before the Feature Ken-ichiro IMAZATO 5
Changes of Market and Society from a View of Needs Noriaki KANDA 6
Industrial Reverse Revolution by Information Technology TSUKIO YOSHIO 11
A Consideration and Methods of CRM Based on Customerism Noriaki KANDA 14
Productive Use of Customer's Opinion in Kao Miki ITO 26
Product Development by Co-creation Masami HIGUCHI 35
Affording Products and Services on One to One Concept Akihiro HORI 45
Retail Systems for Customer-centric Management Jiro KATO 51
Customer Relationship Management in Maintenance Service Business Tadashi NISHINO/
Koji SANO/
Tsutomu ASAHARA/
Hiroshi OKANO
60
Promotion of Customer Satisfaction Management in Mobile Communication Business Tadashi KONDO 69
Activity Report of Research Section A Study of the Relation Between Knowledge Management and Quality Function Deployment Kazushi NAGAI 76
Technical Note Studies on Estimation and Use for Marketing of Utility Function of Segment Naohiro HANYA/
Tetsuo MIYAMURA
86
Applied Research Proposal of Divided Process Control Method in Coding and Unit Test Yasunobu KINO 94
Applied Research Change-point Detection from Marginal Count Failure Date Md. Rezaul KARIM
Wataru YAMAMOTO/
Kazuyuki SUZUKI
104
Applied Research Efficient Performance and Control of Software Development Projects Based on the Operation Process Model Using IDEF3 Tetsuya ODAKA 125

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