| Message from President |
 |
Youji Akao |
3 |
| Message from President |
|
Kenzo Sasaoka |
3 |
| Technical Note |
On a Comparison between Sudden Death Life Testing and Type2 Number Fixed Life Testing -The Precisions and the Testing using the Maximum Likelihood Estimators- |
Kazuyuki Suzuki |
5 |
|
|
Kumi Ohtsuka |
|
|
|
Masumi Ashitate |
|
| Technical Note |
Maximum Entropy Distribution Based on Incomplete Lifetime Data |
Tsunenori Ishioka |
13 |
|
|
Yasuo Nonaka |
|
| Features |
Market Research on Customer's Needs and Satisfaction, and Quality Planning |
|
|
| Introduction |
|
Yukio Shimoda |
26 |
| Tutorial |
Building a Marketing Database and the Basics of Statistical Analysis |
Sadao Tsuchida |
28 |
| Tutorial |
Customer Evaluation Perspectives and Quality Planning Based on Product Evaluation Factors |
Takao Enkawa |
37 |
| Article |
Some Considerations Around Fundamental Problems of Customer Satisfaction |
Masao Kogure |
46 |
| Discussions |
|
Tatsuo Ikezawa |
60 |
|
|
Mitsunori Nakano |
|
|
|
Masumi Miyagawa |
|
| Case Method |
Survey of Customer's Satisfaction with Hotel Service and CS Management |
Ichiro Yoshimura |
66 |
| --- |
|
|
|
| Tutorial |
On the Activities of ISO/TC69/SC3 |
Yoshikazu Ojima |
73 |
| Reportage |
The 42nd Symposium |
Tadashi Asao |
78 |
| Reportage |
The 40th the Technical Conference |
Kageki Yamaguchi |
80 |
| Reportage |
The 43rd Symposium |
Haruyoshi Nakamura |
84 |
| Reportage |
The 21st Annual Conference |
Yukio Shimoda |
87 |
|
Report and Plan of JSQC Activities |
|
97 |
|
JSQC Leaders |
|
108 |
