| Message from Vice President |
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| World Cultural Heritage Tomioka Silk Mill and Quality Control |
Toru SUEOKA |
3 |
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| Features 〔“Omotenashi”Products and Services Uniquely Provided by Japan〕 |
| Introduction to the Feature |
Kenji SUGIHARA/
Kazuo TATEBAYASHI |
4 |
| Scientific Approach to “Omotenashi” |
Kiyoshi KOBAYASHI |
6 |
| “Omotenashi”as Affective Qualities |
Hiroyuki UMEMURO |
12 |
| “Omotenashi”Quality in Home Appliances |
Hikaru MAEDA/
Hiroshi UMIJI/
Hiroharu KUNIZAWA/
Seiji MATSUBARA/
Kenji SUGIHARA |
18 |
| Quality for OMOTENASHI in Healthcare |
Satoko TSURU |
25 |
| Round Table Talk :Products and Service with Omotenashi Quality
in Japan from Non-Japanese Eyes |
Björn FRANK/
Lu JIN/
jiahua WENG/
Wei ZANG/
Kenji SUGIHARA/
Kazuo TATEBAYASHI |
30 |
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| Serial[The Top of Management :Initiation of My TQM] |
Background to the Introduction of TQM |
Matabee Kenji MAEDA |
36 |
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| Research Introduction |
A Study on Asymptotic Properties of Sample Signal to Noise Ratios for
Dynamic Parameter Designs |
Koji TSUKUDA |
41 |
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| Reportage |
The 152nd Symposium |
Takahisa IIDA |
44 |
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| Announcement of Events to Commemorate Birth Centenary
Of Professor Kaoru Ishikawa |
Katsutoshi AYANO |
48 |
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