| Message |
| Implementation of TQM in Customers View Point |
Takashi MATSUURA |
3 |
| Features〔Creation of Customer Value and Quality Management〕 |
| Introduction |
Katsutoshi AYANO |
4 |
| The Lessons Learnt from TQM |
Yoshio KONDO |
6 |
| Features of TQM Activities in Foreigh Deming Prize Winning Companies |
Nobuzumi FUJII
Hiroshi OSADA |
12 |
| TQM in India |
Prem MOTWANI |
18 |
| TQM in Thailand：Experiences Gained during TQM Practices |
Arthit THONGTAK |
27 |
| Societal Quality Promotion Programs in India, Europe and USA |
Syoji SHIBA |
33 |
| What we can learn from TQM in Overseas Countries-Overseas TQM as Seen in The TQM Magazine- |
Katsutoshi AYANO |
41 |
 |
| Ruportage |
| The 103rd Symposium |
Toshiyuki IIZUKA |
52 |
| The 104th Symposium |
Hisayoshi KATO |
56 |
| The 105th Symposium |
Kenji MURAKAWA |
59 |
 |
| Technical Note |
| Proposal on New Product Development Scorecard and its Application |
Norio IRIKURA
Takao ENKAWA |
73 |
|
| Survey and Field Study
|
| Difficulties in TQM Promotion and their Overcoming for Service Industries Including Non-profit Organizations |
Yuji TAKAHASHI
Takeshi NAKAJO |
85 |
| The Empirical Study of Corporate Strategy for Customer Value Creation |
Kazuhiro HIGUCHI
Hiroshi OSADA |
96 |
|
