| Message |
| NIH Syndrome vs Hakurai Syndrome |
Noriaki KANO |
3 |
 |
| Features〔Creation of Customer Value and Quality Management〕 |
| Introduction |
Hiroshi OSADA |
5 |
| The Role of TQM for Creating Customer Value |
Hiroshi OSADA |
6 |
| Learning “Customer Value Creation” from Best Practice Companies in U.S |
Kazue KIKAWADA |
12 |
| Community Formation with Client |
Yoshio IWASAKI |
19 |
| Creation of Customer Value at Shiseido |
Yasunari TANAKA |
26 |
| Quality Management for Creating Customer Value |
Hiroshi KUBOTA |
31 |
| Customer Value Creation from ｔhe Perspective of Marketing Management |
Yuichiro KATO |
39 |
|
| Ruportage |
| The 101st Symposium |
Shuji IWATA |
46 |
| The 77th Technical Conference |
Masahiko YAMAZAKI |
49 |
 |
| Quality Report |
| A Survey of the Historical Transition of QC Circle Activities in China |
Yasuji SEKI |
67 |
| Error Proofing in Health Care |
Takeshi NAKAJO
Timothy G. CLAPP
A. Blanton GODFREY |
74 |
|
