| Message | Matabee MAEDA | 3 | 
				
				
				
              
                |  | 
              
                | Features〔Q-Japan〕 | 
              
              
                
                | Introduction | Hiroshi KUBOTA | 4 | 
              
                
                | Q-Japan, again | Yoshinori IIZUKA | 6 | 
              
                
                | Quality Creation is The Essence of TQM | Akira TAKAHASHI | 14 | 
              
                
                | Proposal of Quality Professional Training Program for Reengineering of Japanese Manufacturing Industry -A Plan of Quality College-
 | Atsushi OOTAKI | 21 | 
              
                
                | Management Strategy and TQM for Industrial Competitive Advantage | Hiroshi OSADA | 28 | 
              
                
                | High Value-Added Product and Process Innovation | Tetsuo MIYAMURA | 35 | 
              
                
                | Embedded software crisis:The killer factor for procuct quality | Yasuharu NISHI | 45 | 
              
                
                | Safety Technology Generating Safe Mind in Social Life | Kenji TANAKA | 52 | 
              
                |  | 
              
                | Reportage | 
				
                
                | The 74th Technical Conference | Kazushi NAGAI | 60 | 
              
                
                | The 4th Quality Promoter's Meeting for JSQC Patronage Members | Yuzuru Otabe | 73 | 
              
                
                | The 97th Symposium | Takayuki ASAKURA | 77 | 
              
                
                | The 99th Symposium | Toshiyuki IIZUKA | 80 | 
              
                
                | The 18th Asian Quality Symposium | Den SAITO | 83 | 
                |  | 
              
                | Contributed Paper | 
				
                
                | A Study on The Relation Between Customer Satisfaction Index and Business Conditions | Masaomi IKESHOJI/ Takao ENKAWA
 | 90 | 
              
                
                | Software Testing by Petri Net | Juichi Takahashi | 100 | 
              
                
                | On Estimable Effects and Aliasing Patterns in Shainin's Variable Search | Zhihong CAI/ Masami MIYAKAWA/
 Manabu KUROKI
 | 109 | 
              
                |  | 
              
                | Survey and Field Study | 
				
                
                | Effects of Concreteness of a Product Concept on its Evaluation | Makoto KATO/ Takeshi NAKAJO
 | 121 |