| Message from Head of Chubu Branch |
| It is Time for Review and New Challange to Improve Quality |
Tadashi ONISHI |
3 |
| Message Mission of Transdisciplinary Federation |
Hiroyuki YOSHIKAWA |
4 |
 |
| Features〔Research Methods for Quality Management〕 |
| For Editing the Special Planning |
Tokuhisa SUZUKI |
6 |
The Actual Scene of "Customer Satisfaction Measurements"
-Field Work and the Limits of Questionnaire Survey on Retail and Service Industries |
Asami DAIGO |
7 |
| Interview Research for Product Planning : Present Status and Issues to be Solved |
Junichiro SANUI |
13 |
| The Present Condition and Possibility of Web Survey |
Shinya SANO |
21 |
| The Contents and the Application of "Motivation of Status Quo" |
Miyuki KIKUIRI |
28 |
| Analysis on Office Evaluation Data Based on Evaluation Grid Method |
Takaya KOJIMA |
36 |
| Application of Propensity Score to Web Survey to Approximate Random Sampling |
Takahiro HOSHINO |
44 |
| Developing a Corporate Evaluation System Using Survey Data
-Ten Years of "NIKKEIPRISM" |
Tokuhisa SUZUKI |
52 |
| A Dialogue Concerning Survey Research |
Tokuhisa SUZUKI |
59 |
|
| Activity Report of Reserch Section |
| Planned Research : Report of Total Quality Management in Health Care Study Group |
Shuhei IIDA |
67 |
| Summary Report for "Knowledge Creation Practice Study" |
Shigeo NAGASAWA |
71 |
|
| Reportage |
| The 2nd Quality Promoter's Meeting for JSQC Patronage members |
Jun TOKITA |
73 |
|
| Contributed Paper |
| A Test of The Equality of Several SN Rations for the Systems with Dynamic Characteristics |
Yasushi NAGATA/
Masami MIYAKAWA/
Toshiyuki YOKOZAWA |
83 |
|
| Contributed Paper |
| Longitudinal Change Pattern of Customer Satisfaction and its Correlation with Market Share Based on Quality Improvement Expectation Data |
Masaomi IKESHOJI/
Takao ENKAWA/
Sadami SUZUKI |
93 |
|
| Survey and Field Study |
| The Validity of Human Defence-in Depths |
Daisuke SHIMAKURA/
Kenji TANAKA |
104 |
|
| Quality Report |
| Consideration on the Effect of Acquiring ISO 9001-2000 Version Certification at an Engineering Company |
Hideo OISHI |
113 |
